Satisfaction Guaranteed Return Policy.

We want you to be happy.

If you are not completely satisfied with your merchandise, returns or exchanges can be made within 20 days of arrival at the address you specified.

Most items are returnable. However items that are special order, custom made or altered from the manufacturers stock jewelry at your request are non-returnable and non-cancelable once work on the stock items have begun. This includes, but is not limited to requesting non-stock items, specific gemstones, changing gemstones or sizing a ring outside of the manufacturers stocked sizes. Jewelry items developed from your specifications are also non-returnable.

All returned items must be in their original condition, not worn or altered in any way. Returned items are subject to inspection which may include the originating manufacturers approval before credits are issued. Special note: Gemstones are inspected by originating manufacturers gem lab prior to credit being issued (approx 7 to 10 days).

When returning jewelry remember to:
1) Return items in their original condition and packaging.

2) Include a copy of your receipt. Write return or exchange on your receipt, circle the item (s) returned.

3) Package the merchandise securely, and ship to:

GemOptions Jewelry.
24 G West Main St.
Clinton, CT 06413-2090

Returned items must be unused, in original condition for a refund. Total shipping and insurance charges paid for by GemOptions Jewelry are not refundable. We suggest adding insurance. We are not responsible for damaged, lost, missing or late incoming parcels.